AWIC interviewed different local professionals for an inside look into their work. You can learn more about Retail and wholesale trade managers (NOC 0621) through a detailed Career Profile.
A typical day involves planning jobs to be done that day and allocating employees to these tasks, completing all paperwork associated with the job, ordering any products that need doing on certain days, visually making sure everything is completed, do any backroom receiving that is needed and in general keep an eye on the operation of the department.
I personally only have a grade 12 education. Any training was done in store as I moved up through the ranks.
Started as a part-time employee at age of 15, really enjoyed the job so stayed on after high school. I have learned so much, how to interact with the public, the knowledge of how a business is run. Also learned the new technology which has changed a lot since I started ex. computers which really changed the business.
I have an awesome memory which really helps, excellent people skills with the public and employees, the ability to plan days ahead which make life much easier, and also the knowledge of products within the store.
Honestly, the biggest thing I have learned is dealing with the public which at times is not easy.
When you achieve your weekly goals that are set out the respect I receive.
Dealing with any issues that arise and planning for the upcoming ads and displays which is done 6 weeks ahead or with seasonal events up to a year ahead.
Be sure you are good with dealing with the public, make sure you can handle working under pressure so stressing yourself does not become a problem.
It has affected the job a lot, a change to most of the store moving to night shift, fewer employees in the day. Dealing with unruly customers, lack of product with changes in the supply chain caused by shutdowns, and just in general feeling safe.
It wasn’t too bad, still had a job which many didn’t and the respect of the local community, and of course keeping busy.
I personally had no struggles and wasn’t too worried as we are in a smaller community of around 3,000. With all the safety measures put in place by our employer, we all felt quite safe.
Being in a grocery store it was great to know we were keeping the public with the items they need to survive and how most of the public appreciated you.
We are collecting data to better understand who is looking for work and what kind of opportunities jobseekers are searching for. This data is completely anonymous and non-personally identifiable.