AWIC interviewed different local professionals for an inside look into their work. You can learn more about User Support Technicians (NOC 2282) through a detailed Career Profile.
I typically maintain IT assets to ensure everything is running smoothly. I also research and implement projects with the purpose of improving our company’s IT infrastructure.
I have a 4-year bachelor of science in computer science. I started at the Sault Ste. Marie Innovation Centre as a intern straight from university. I spent a lot of time training under our system administrator in order to become a full-time IT support technician.
I chose this career during high school. I excelled in the computer science courses and knew a degree in this field would result in a career that would make me financially independent. I have learned that computer science is a wide reaching and multi-faceted field with career paths for any interest.
I am analytical and good at problem solving. The vast majority of my job is solving issues that come up for servers, employees, etc. I am able to find solutions efficiently after diagnosing what occurred, and researching and implementing the best fix.
It’s okay to ask questions. At first I felt awkward asking my coworkers questions, but as time went on I realized that asking questions is necessary to learn on the job. The more questions you ask, the more you learn and grow.
Continued learning through projects and training from my more experienced coworkers.
Explaining complex processes to employees who do not have the same level of understanding. It can sometimes be frustrating, but helping others is a great feeling.
This job is a perfect place to start if you are unsure of what field within computer science you would like to pursue. You will learn a little bit of everything which can help you find what topics you are most interested in.
I have worked at home almost consistently since the first COVID-19 shut down. Not being around my coworkers has made checking in challenging, but has expanded my experience with remotely working on computer systems.
I appreciate my job being recognized as essential work.
It is difficult to stay motivated when you are sequestered to your residence with no face-to-face interactions with others. I have also struggled with mentally stepping away from work since my work place and home are one in the same now. I realized quickly after the beginning of the pandemic that there is no substitute for being in the office.
I have been lucky enough to be able to work remotely during the pandemic and so have many other employees. This has resulted in many more requests for assistance from employees. I find helping others and solving problems fulfilling.
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