1 Jobs at Ontario Lottery and Gaming Corporation / OLG

• Job title: Senior Performance Analyst - Customer Care

  Ontario Lottery and Gaming Corporation / OLG

  2025-11-25 · Job posted on 2025-11-25Sault Ste. Marie · in Sault Ste. Marie.Full Time · This is a Full TimePermanent · Permanent position. Customer services representatives - financial institutionsView occupation: Customer services representatives - financial institutions · Reporting to the Director Customer Care Shared Services, you will be empowered to: Data & Insights Collect, analyze and interpret data from multiple sources (QA results, XM discovery, Qualtrics, Dynamics, CSAT, WFM and operational KPIs) Build dashboards and reports that provide visibility into performance trends and opportunities Identify root causesShort Description: Reporting to the Director Customer Care Shared Services, you will be empowered to: Data & Insights Collect, analyze and interpret data from multiple sources (QA results, XM discovery, Qualtrics, Dynamics, CSAT, WFM and operational KPIs) Build dashboards and reports that provide visibility into performance trends and opportunities Identify root causes

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