This minor group comprises customer and information services representatives, including customer services representatives in financial institutions; postal services representatives; and other customer and information services representatives. They are employed by banks, trust companies, credit unions and similar financial institutions; retail establishments, contact centres, insurance, telephone and utility companies; Canada Post Corporation, courier and parcel express companies and establishments; and other establishments throughout the public and private sectors.

This minor group comprises security guards and related security service occupations, including security guards, armoured car guards, corporate security officers, private investigators, retail loss prevention officers and workers in other related security service occupations. They are employed by public and private security agencies; residential complexes; educational, cultural, financial and health institutions; retail establishments; investigation service companies; transportation facilities; and organizations throughout the public and private sectors; or they may be self-employed.