National Occupation Code (NOC): 42201

Social and community service workers administer and implement a variety of social assistance programs and community services, and assist clients to deal with personal and social problems. They are employed by social service and government agencies, mental health agencies, group homes, shelters, substance abuse centres, school boards, correctional facilities and other establishments.

Follow This Occupation Share

Job Duties for Social and community service workers

• Review client background information, interview clients to obtain case history and prepare intake reports
• Assess clients' relevant skill strengths and needs
• Assist clients to sort out options and develop plans of action while providing necessary support and assistance
• Assess and investigate eligibility for social benefits
• Refer clients to other social services or assist clients in locating and utilizing community resources including legal, medical and financial assistance, housing, employment, transportation, day care and other services
• Counsel clients living in group homes and halfway houses, supervise their activities and assist in pre-release and release planning
• Participate in the selection and admission of clients to appropriate programs
• Implement life skills workshops, substance abuse treatment programs, behaviour management programs, youth services programs and other community and social service programs under the supervision of social services or health care professionals
• Meet with clients to assess their progress, give support and discuss any difficulties or problems
• Assist in evaluating the effectiveness of treatment programs by tracking clients' behavioural changes and responses to interventions
• Advise and aid recipients of social assistance and pensions
• Provide crisis intervention and emergency shelter services
• Implement and organize the delivery of specific services within the community
• Maintain contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on clients' overall progress
• Mobilise and coordinate volunteer resources and activities for a range of organizations such as human service agencies, health care facilities, arts and sports, etc.
• May maintain program statistics for purposes of evaluation and research
• May supervise social service support workers and volunteers.

Alternate Job Titles

• Aboriginal Centre Coordinator
• Aboriginal Outreach Officer - Social Services
• Aboriginal Outreach Worker
• Addictions Worker
• Addictions Worker - Compulsive Gambling
• Case Aide - Social Services
• Certified Return-to-work Coordinator - Disability Management
• Certified Return-to-work Facilitator - Disability Management
• Child And Youth Worker
• Child Life Specialist
• Child Welfare Worker
• Child-care Worker (except Day Care)
• Community And Social Services Worker
• Community Animator
• Community Centre Coordinator
• Community Centre Worker
• Community Counsellor - Social Services
• Community Development Worker
• Community Liaison Worker
• Community Mental Health Worker
• Community Organization Worker
• Community Rehabilitation Worker
• Community Service Worker
• Community Services Officer - Social Services
• Community Worker
• Correctional Program Officer
• Crisis Intervention Worker
• Detention Home Worker
• Development Service Worker
• Developmental Service Worker
• Disability Management Worker
• Drop-in Centre Worker
• Drug Addiction Worker
• Eligibility Coordinator - Social Assistance
• Eligibility Coordinator - Welfare
• Exceptional-child-care Worker (except Day Care)
• Family Service Worker
• Financial Assistance Officer - Social Assistance
• Financial Assistance Worker - Social Services
• Group Home Operator
• Group Home Worker
• Halfway House Supervisor
• Halfway House Worker
• Help Centre Supervisor - Social Services
• Hostel Coordinator
• Hostel Outreach Worker
• Income Maintenance Officer - Social Services
• Independent Living Instructor
• Intellectual Disabilities Worker
• Itinerant Support Service Worker
• Life Coach
• Life Skills Coach
• Life Skills Instructor
• Meals-on-wheels Worker
• Mental Health Proctor
• Mental Health Support Worker
• Mental Health Worker
• Native Centre Coordinator
• Native Community Worker
• Native Outreach Officer - Social Services
• Native Outreach Worker
• Neighbourhood Worker - Social Services
• Neuro-linguistic Programming Coach
• Peer Support Worker
• Personal Skills Development Instructor - Social Services
• Psychological Assistant
• Registered Social Service Worker
• Rehabilitation Officer - Social Services
• Rehabilitation Service Worker
• Rehabilitation Worker - Social Services
• Residence Coordinator - Group Home
• Residential Counsellor - Group Home
• Return-to-work Coordinator - Disability Management
• Return-to-work Facilitator - Disability Management
• Settlement Worker - Community Services
• Shelter Supervisor - Social Services
• Shelter Workshop Supervisor
• Social Aid Officer
• Social Animator
• Social Assistance Officer
• Social Rehabilitation Officer
• Social Rehabilitation Technician
• Social Rehabilitation Worker
• Social Services Assistant
• Social Services Volunteer Coordinator
• Social Services Worker
• Social Welfare Officer
• Special Education Technician - Social And Community Services
• Street Outreach Worker
• Streetworker - Social Services
• Substance Abuse Worker
• Supervised Access Worker
• Transition Home Worker - Social Services
• Transition House Worker - Social Services
• Veteran Services Officer
• Veterans' Affairs Field Officer
• Volunteer Manager
• Welfare And Compensation Officer
• Welfare Organization Supervisor
• Welfare Worker
• Women's Centre Coordinator - Social Services
• Women's Centre Program Supervisor - Social Services
• Women's Centre Supervisor - Social Services
• Women's Shelter Supervisor
• Women's Shelter Supervisor - Social Services
• Youth Development Coordinator
• Youth Hostel Coordinator
• Youth Services Worker
• Youth Worker
• Youth Worker - Social Services
• Veterans' Affairs Field Officer
• Women's Centre Coordinator - Social Services
• Women's Centre Program Supervisor - Social Services
• Women's Centre Supervisor - Social Services
• Women's Shelter Supervisor
• Women's Shelter Supervisor - Social Services