Investing in Customer Service Excellence
Destination Northern Ontario, in partnership with our training partners and organizations, has developed an inventory of training opportunities available to the industry.
This practical 3-hour program helps participants build workplace-ready customer service skills focused on professionalism, communication, and positive interactions.
Participants learn:
✓ Professional communication techniques
✓ Active listening and customer engagement skills
✓ Understanding customer expectations and needs
✓ Managing difficult conversations professionally
✓ Problem solving and decision-making skills
✓ Teamwork and workplace professionalism
✓ Stress management and resilience strategies
✓ Building confidence in customer-facing roles
Ideal for summer students, first-time workers, seasonal tourism employees, hospitality staff, visitor services teams, municipal summer staff, tourism operators, attraction employees, and other front-line service staff. This program is designed for organizations looking to strengthen workforce readiness and customer-facing confidence.
Register here : https://us06web.zoom.us/meeting/register/75DhO8SER9aWzBW41WEL8A#/